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Cancellation Policy

General:

SS Companion Care can only serve a limited amount of clients in order to ensure appropriate, compassionate care, therefore we are selective in whom we choose to serve. Therefore, clients will be required to provide a 25% deposit within 2 weeks, including weekdays, when booking a service that is quoted as more than $100 total. 

Cancellations within 4 weeks will receive a 100% refund. There will be a 50% refund of deposit if services are canceled within 2 weeks. If cancellation occurs with less than 2 weeks' notice, there is no refund of the deposit. Services canceled due to early returns must give 24-hour notice to receive a 50% refund for services that were not completed.

Holidays: 

SS Companion Care can only serve a limited amount of clients,  in order to ensure appropriate, compassionate care, particularly during holidays, therefore we are selective in whom we choose to serve. Therefore, clients will be required to provide a 50% deposit within 1 week, including weekdays, when booking for holiday services.

Cancellations within 6 weeks will receive a 100% refund. There will be a 50% refund of deposit if services are canceled within 4 weeks. If cancellation occurs with less than 4 weeks' notice, there is no refund of the deposit. For early returns, no refunds or credits will be issued.

Holiday surcharges for pet sitting visits and overnight pet sitting will apply for all services. This surcharge is 15% of the original cost for one unit of petsitting. For example, if an overnight sitting service includes one holiday - the original cost of $60 will be $69 for that day only. Another example, if a daily visit service lands on a holiday - the original cost of $25 per visit will be increased to $28.75 for that day only.

Holidays include: New Year’s Eve, New Year’s Day, Memorial Day, Easter Sunday, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day

Sarah of SS Companion Care will refund 100% of your deposit if she must cancel your scheduled services. Refunds will be given if canceled between initial scheduling and the first date of scheduled service.